Terms of Service

These terms set out how abilivu provides online one-to-one tutoring to you. By booking a lesson or a package, you agree to them.

Our service

We provide one-to-one online tutoring in British curriculum subjects, from Year 1 to GCSE. Lessons are 60 minutes long and take place by video call. You or your child need a device with a camera and a quiet place to sit.

Booking and payment

• Packages are paid monthly in advance and cover four weeks of lessons.
• There is no long contract.
• You can change package at the start of any month as your child's needs change.
• The free assessment is one 15-minute session, at no cost.

Cancelling

You can cancel at any time. If you cancel partway through a paid month, lessons already booked for that month will still go ahead, and no further payments will be taken. To cancel, email study@abilivu.com.

Missed lessons

If you need to miss a lesson, please tell us at least 24 hours in advance and we will rearrange it. If a lesson is missed without notice, it may count as one of your paid lessons for that month.

Conduct

We ask that lessons are attended on time and respectfully. We may end a lesson early if conduct makes it unsafe or unproductive, and we will discuss it with you afterwards.

Our responsibility

We will provide a qualified tutor, keep your information private, and send you a progress update every month. We do not guarantee specific grades or results.

Changes to these terms

We may update these terms from time to time. We will tell you about any important changes. The current version is always on this page.

Contact

For any questions about these terms, email study@abilivu.com.